Case Study: Dykema achieves simpler, more reliable meetings with LoopUp

Dykema Simplifying the meeting experience for attorneys with LoopUp

Dykema, a major Midwest‑based US law firm with 13 offices and over 400 attorneys, was struggling with a traditional dial‑in conferencing provider whose audio quality and support had deteriorated after six years of use. Seeking a simpler, more reliable remote meeting solution, the firm evaluated and adopted LoopUp’s conferencing platform.

LoopUp rolled out accounts, demos, a dedicated account manager and 24/7 local support, plus an Outlook plug‑in and mobile app for easy scheduling and join‑by‑link functionality. The result: LoopUp became Dykema’s sole collaboration solution, 100% of employees send invites via the LoopUp Outlook plug‑in, about 96% now use the LoopUp meeting link instead of dialing in, and PESQ call‑quality reporting lets LoopUp proactively investigate and re‑route calls—delivering noticeably better reliability and user satisfaction.

Dykema

Linda Boiu

Telecommunications Analyst