Case Study: Clifford Chance achieves widespread lawyer adoption and secure, high-quality global calls with LoopUp

Clifford Chance - Customer Case Study

Clifford Chance, a global law firm, needed an easy‑to‑use, enterprise‑grade meeting solution that would drive widespread adoption among lawyers while delivering strong security, consistent global call quality, and integration with existing tools. They chose LoopUp to meet those priorities, leveraging its secure meeting platform with tier‑3 data centres, GDPR and ISO27001 compliance, and support for Outlook, SSO and mobile apps.

LoopUp implemented a PSTN‑based, distributed bridging architecture plus mobile apps and an Outlook add‑in to eliminate long “tromboning” paths, improve PESQ‑measured audio quality, and integrate with existing workflows. The deployment has driven rapid adoption—3,855 users now avoid manual dial‑in on 86% of calls, with roughly 86% using the mobile app and 97% using the Outlook add‑in—and Clifford Chance reports strong uptake and measurable improvements in call quality and security: “Our people have really taken to LoopUp.”

Clifford Chance

Paul Greenwood

Chief Information Officer