Case Study: Digitalzone streamlines employee health benefits with Loop Health

The Impact of Streamlined Health Benefits with Loop at Digitalzone

Digitalzone, a global marketing and demand gen company, was struggling with excessive coordination among employees, HR, and the insurance provider, which created confusion and delays in handling insurance-related matters and claims. HR was repeatedly pulled into routine insurance queries, despite lacking detailed policy knowledge, while the insurer’s SPOC often responded slowly, further frustrating employees and increasing administrative burden.

Loop Health stepped in with its user-friendly Loop app, giving employees direct access to policy information, telemedicine, 24/7 support, and claims handling without HR as an intermediary. The result was a smoother, more transparent process that reduced HR workload, improved response times and accuracy, and boosted employee satisfaction; Ketki Dorve noted that 8 to 9 claims were filed through Loop without HR even being aware, showing how seamless the process had become.

Digitalzone

Ketki Dorve

HR Executive