Case Study: Credence Resource Management streamlines claims settlement with Loop Health

Credence streamlines end-to-end claims settlement process with Loop

Credence Resource Management, an accounts receivables management firm serving telecommunications, utilities, and healthcare clients, needed a healthcare partner that could support the full claims journey—from hospitalization through settlement—especially for its young, mostly night-shift workforce. Every year, the team also had to compare multiple insurance vendors, while struggling with cashless claim approvals and the need for round-the-clock medical support. They chose Loop Health and its app-based health benefits and claims support to simplify the employee healthcare experience.

With Loop Health, Credence implemented 24/7 claims assistance, emergency medical support, cashless-claims education, medical advisor chats, doctor consultations, and wellness sessions. Loop’s internal claims team worked alongside the TPA to speed approvals and reduce deductions, helping 90% of claims settle within 20 days and enabling 52% of claims to be cashless. The partnership also delivered measurable value, including more than ₹3,50,000 in savings, 1,038 medical advisor chats, 229 doctor consultations, and improved employee satisfaction.

Credence Resource Management