Case Study: AYG Food Services improves order accuracy and reduces chargebacks with Loop AI

How AYG Food Services solved order accuracy issues

AYG Food Services, a multi-location franchisee, faced significant challenges with unfulfilled orders and "friendly fraud" from third-party delivery services. This resulted in operational inefficiencies, wasted resources, and customer dissatisfaction. They needed a better system to gain visibility into these order issues and improve accuracy, leading them to partner with Loop AI.

Loop AI implemented a solution that utilized AYG's existing Envysion cameras to capture evidence of order preparation, which was critical for resolving chargeback disputes. Their platform provided comprehensive visibility into order issues across all locations. This allowed AYG to proactively address problems, resulting in a 66% improvement in order accuracy, saving over 10 hours per week, and increasing delivery profitability by 10%.

AYG Food Services

Geoffrey Herbert

President