Case Study: Centennial Hospitality Group boosts delivery margins with Loop AI

Centennial Hospitality Group - Customer Case Study

Centennial Hospitality Group, a multi-brand restaurant group, faced the challenge of third-party delivery sales growing at the expense of their profits. Despite using platforms like DoorDash and UberEats, they lacked visibility into marketing effectiveness and had unpredictable payout ratios, making it difficult to sustain margin growth. They turned to the vendor Loop AI and its TruROI+ solution for help.

Loop AI provided a solution with comprehensive data visibility across all delivery channels and strategic, AI-driven spend optimization. This allowed Centennial Hospitality Group to align its marketing dollars with ROI, transforming delivery into a profitable growth engine. The results included an 8% sales increase in the first month, a 3% increase in gross payouts, and a 30% reduction in marketplace fees, with these structural gains holding steady over multiple quarters.

Centennial Hospitality Group

Doug Baker

Technology and Marketing Specialist