Loop AI Group Cognitive Computing
7 Case Studies
Case Study: Deloitte Consulting boosts help desk efficiency with Loop AI Group Cognitive Computing
A Loop AI Group Cognitive Computing Case Study
Deloitte Consulting - Customer Case Study
Deloitte Consulting worked with Loop AI Group Cognitive Computing to address the inefficiencies and inconsistent outcomes common in help desk operations. The challenge was to reduce ticket forwarding, improve routing accuracy, and help agents resolve requests faster using the organization’s existing historical tickets, FAQs, and documentation.
Loop AI Group Cognitive Computing implemented a Cognitive Help Desk solution featuring smart routing, similar-ticket suggestions, cognitive search, and FAQ suggestions. The system uses AI to learn from past tickets and documents, then reason over new requests to recommend the best team, answer, or document excerpt. The case study cites potential savings of up to 30% for routing, 35% for similar-ticket resolution, 40% for cognitive search, and 45% for FAQ suggestion, helping Deloitte Consulting speed resolution and lower help desk workload.
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