Case Study: Bookmark Reading Charity achieves scalable volunteer onboarding and growth to 400+ volunteers with Looop

Literacy Charity Bookmark Scales With Looop

Bookmark Reading Charity, a literacy charity that supports children in schools, faced a rapid scaling and training challenge: having grown from 25 volunteers to over 400 in under two years, they could no longer deliver onboarding and essential safeguarding training 100% face‑to‑face. Cost, user experience and the need to scale pushed them to evaluate 20 LMSs, and they selected Looop for its simplicity, usability and affordability.

Using Looop, Bookmark migrated SCORM onboarding content and built guided pathways, workspaces, campaigns, banners and groups with support from Looop’s Customer Success team to create a smooth, automated onboarding journey. The platform cut day‑to‑day admin, improved progress tracking for safeguarding, and increased self‑service — 75% of volunteers returned to the Looop library for refresher resources — enabling rapid scaling of volunteer training and greater community impact.

Bookmark Reading Charity

Sacha Hamed

Training Manager