Case Study: Citizens Bank achieves 29% cost reduction with Loomis cash management outsourcing

Loomis helped Citizens Bank achieve overall reduction in costs by 29%.

Citizens Bank, a large regional financial institution with 1,200 branches across 11 states, needed a more cost-effective way to manage cash handling while maintaining service quality and supporting growth. To address this challenge, the bank partnered with Loomis for cash management services, including cash room migration and related cash handling functions.

Loomis implemented outsourced cash management solutions for Citizens Bank, including Cash-in-Transit, ATM, vault, and cash processing services. The result was a 29% overall reduction in costs, driven by lower property, equipment, staffing, training, and risk management expenses, with no significant impact to service levels or processing capabilities.

Citizens Bank

Jeff LeBlanc

Senior Vice President And Head Of Consumer And Regional Operations