Case Study: KeyBank expands footprint and improves efficiency with Loomis Cash Management Services

Enhancing Profitability and Performance of Financial Institutions through Cash Management Services Outsourcing

KeyBank, one of the largest regional banks in the U.S., needed a more competitive way to support client RFPs in markets where it lacked a local presence. Its existing approach to cash vaults created inconsistent cost models, high expenses at low-volume sites, and limited its ability to expand its footprint efficiently, leading KeyBank to look for a better cash management services outsourcing partner in Loomis.

Loomis US provided KeyBank with outsourced cash vault services and cash-in-transit support through its national vault network, enabling a variable-cost model and more standardized pricing. The partnership helped KeyBank improve competitiveness, consolidate office space, variabilize staffing and security costs, and shift risk-management liabilities to Loomis. KeyBank reported a favorable internal rate of return with less than a two-year ROI, and 60% of its staff transitioned into new roles, many with Loomis.

KeyBank

Dominic Cugini

Director and Senior Vice President of Payment and Deposit Operations