Case Study: Trumaker & Co. centralizes data and speeds reporting to boost customer satisfaction with Looker

Trumaker Finds a Perfect Fit in Looker

Trumaker is a custom men’s clothing brand that sells through a distributed network of stylists, combining local service with online ordering. As the company grew—spanning operations, sales, and overseas manufacturing—it accumulated fragmented data that created chaos and bottlenecks, leaving analysts overwhelmed and slowing the business’s ability to respond to operational and customer issues.

Trumaker added Looker on top of its existing database to centralize data and give companywide access to dashboards and reports. Teams now track shipping speed, accuracy, customer satisfaction, detect supply-chain anomalies, and run ranked sales tables—all without heavy SQL work. The change reduced reporting workload, sped up problem resolution, and freed analysts to focus on higher-value tasks, improving operational responsiveness and customer service.

Trumaker & Co.

Michael Zhang

Co-founder