Case Study: Pike13 achieves scalable self-service reporting and reduced maintenance with Looker

Providing valuable business solutions with Looker at Pike13

Pike13 is a business-management platform for fitness studios, martial arts dojos, music schools and similar small businesses. Facing a time‑consuming, homegrown Ruby reporting framework that limited internal analytics and in-product customer reporting, the team repeatedly had to rebuild features, manually run custom queries, and devote engineering resources to maintenance instead of product development.

Pike13 implemented Looker to replace the old system, freeing developers from repetitive report work and enabling rich, customizable dashboards, drill‑downs, scheduling and self‑service queries for customers (over 20% now schedule reports). The change improved internal decision‑making, made multi‑site comparisons and permissions simple, and delivered faster access to actionable insights—while Pike13 continues expanding ready‑to‑use dashboards, simplified options and localization for all customers.

Pike13