Case Study: Guru achieves a modernized data stack and faster, scalable customer insights with Looker

How Guru modernized their data stack to provide more value to customers

Guru helps organizations capture and surface institutional knowledge directly where employees work, but their legacy analytics platform began to fail under fast customer growth. The old system struggled with scalability, concurrency, reliability, and slow reporting, making it hard to deliver timely insights that underpin Guru’s product value.

Guru replaced the legacy stack with Looker, Snowflake, Stitch on AWS and rolled it out in under 120 days, gaining the performance and concurrency needed for scale. Looker dashboards now surface adoption, content trustworthiness, search gaps, and revenue-impact signals—helping customers fix misinformation, boost knowledge usage (from ~7% to 60%+ in one case), proactively support users, and create custom reports without engineering resources.

Guru

Mitch Stewart

Co-Founder