Case Study: Deliveroo achieves faster deliveries and scalable self-service analytics with Looker

Deliveroo Uses Looker to Transport Delicious Meals Faster

Deliveroo, the fast-growing online food delivery service founded in 2013, scaled rapidly to thousands of restaurants across multiple countries but outgrew its original BI tooling. The legacy system lacked security, user management, automation and forced the data team to write one-off SQL for every report, creating code maintenance burdens and warehouse performance bottlenecks during peak query times.

Deliveroo implemented Looker (with LookML) for self-service dashboards and Snowflake as an elastic cloud warehouse to handle concurrent queries. The new stack removed reporting bottlenecks, put reliable data and interactive visualizations into the hands of hundreds of users, freed analysts to focus on strategy, and enabled initiatives like Delivery Additions and better partner transparency—delivering faster decisions, new revenue streams, and a BI platform that scales with the business.

Deliveroo

Edward Kaznowski

Lead Performance Analyst