Case Study: Car Next Door achieves improved customer experience, accelerated product development, and reduced greenhouse emissions with Looker

Delivering Company-Wide Data-Driven Workflows

Car Next Door is an Australian car-sharing platform that helps neighbors reduce vehicle ownership and greenhouse gas emissions by sharing idle cars. Rapid growth exposed limitations in their homegrown analytics: the development team spent too much time fulfilling data requests, metric definitions were inconsistent, and teams relied on static spreadsheets that produced delays and errors, hindering product and customer initiatives.

By adopting Looker (integrated with tools like Segment, Braze, and Zendesk), Car Next Door gave every team real‑time access to trusted data and built custom data experiences. The change boosted analytics efficiency (adding new data sets became 97% faster), cut support response times from six days to 24 hours (an 85% improvement), closed a 10% product usage gap, drove marketing automation and personalization, increased bookings, reduced costs, and supported the company’s mission to lower emissions and improve customer experience.

Car Next Door

Andrew Bieber

Head of Customer Experience