Case Study: Thai Airways improves performance management with arcplan and NET Research's Cockpit Suite

Thai Airways Flies High with Management Cockpit based on Arcplan

Thai Airways, the national airline of Thailand, faced a challenge with decision-making as its crucial operational data was scattered across disparate systems. This led to delayed, voluminous reports that hampered management's ability to react quickly. The airline partnered with vendor Longview to implement a Management Cockpit solution based on arcplan Enterprise, developed by Longview partner NET Research, to integrate this information and provide better insight into complex data.

Longview's solution provided an integrated, real-time view of key performance indicators like route profitability and aircraft costs, displayed on plasma screens in a dedicated cockpit room. This enabled executives to monitor operations and intervene with corrective measures swiftly. The results included improved corporate performance, significant time savings, an increase in business efficiency, and better use of personnel resources, as the team previously tasked with manual data consolidation was reallocated to more productive work.

Thai Airways

Frederic de Woot

Technical Director, NET Research