Case Study: KAISER + KRAFT EUROPA achieves improved service, cost reductions and major time savings with Longview

KAISER + KRAFT EUROPA Optimizes Service Provision With Arcplan Enterprise

KAISER + KRAFT EUROPA, a TAKKT AG B2B mailorder leader supplying 40,000 products to around a million customers across 40+ sites and 20+ countries, faced fragmented reporting: two separate data warehouses, manual Excel consolidation, inconsistent queries and slow decision-making that hindered service quality and operational transparency.

Working with MIP, the company implemented an arcplan Enterprise–based executive information system on a centralized database (Oracle Essbase/IBM DB2) with web access for 600 users. The solution delivers standardized, at‑the‑push reporting, complaint and call‑statistic analyses, and CTI‑driven HR planning, resulting in improved service, faster decisions and major time savings (about 30 person‑days/year for order stats and ~350 person‑days/year for inventory KPIs), plus cost savings and higher customer satisfaction.

Kaiser+Kraft

Achim Vogel

Gruppenleiter Data Warehouse