Case Study: Parkland County achieves smoother remote work adoption with Long View Systems

Parkland County restores SLAs to green in 5 months with Long View Systems

Long View Systems partnered with Parkland County to help them rapidly transition to remote work during the COVID-19 pandemic. The customer faced significant challenges including onboarding gaps, mismatched service expectations, operational outages, and fragmented support from Long View, which was also undergoing internal changes at the time.

Long View Systems assembled a dedicated "Get 2 Great" team to co-create and execute a recovery plan with the client over five months. This led to restored operational SLAs, a Net Promoter Score of 9, an expansion into a more comprehensive managed services contract, and the joint creation of a multi-year technology roadmap.

Parkland County