Case Study: a large Canadian utility operator consolidates contact centers and improves agility with Long View Systems and Cisco Collaboration Architecture

a large Canadian utility operator consolidates 12 call centers across 40 locations with Long View Systems

A large Canadian utility operator faced a challenge after a period of rapid growth through acquisitions, which resulted in three disparate call center technology environments that were costly to maintain and did not support its business goals. Long View Systems worked with Cisco to deploy its innovative Collaboration Architecture to consolidate these systems and support a superior client experience.

The solution implemented by Long View Systems consolidated twelve contact centers onto a single Cisco platform. This resulted in reduced operational expenses, decreased business risk through the establishment of two contingency centers, an improved client experience, and freed up staff to focus on more strategic initiatives, ultimately increasing the client's agility for future growth.