Case Study: Vittorio's Pizza cuts phone order time and eliminates missed calls with Loman

Vittorio's Pizza cuts phone order time from 5 minutes to 65 seconds with Loman

Vittorio's Pizza, a family-owned pizzeria in Vero Beach, Florida, faced significant operational challenges during peak hours. Their high volume of phone orders required four dedicated staff members, yet they still struggled with missed calls, long hold times, and order inaccuracies. This created a poor guest experience and put a strain on labor costs and staff morale. To address this, owner Vittorio Mangieri sought a solution from the vendor Loman.

By implementing Loman's AI phone agent, Vittorio's Pizza automated its order-taking process. The solution, nicknamed "Chloe," handles calls naturally and accurately, slashing the average call handling time from five minutes to just 65 seconds. This eliminated the need for four phone staff during rushes, resulting in zero missed calls and no hold times. The Loman system also improved order accuracy, increased volume, and allowed front-of-house staff to focus on in-person customers, which led to higher tips and a better overall guest experience.

Vittorio's Pizza