Case Study: Urban Bird books $80K in phone orders and saves 220 staff hours with Loman

Urban Bird books $80K in phone orders in a month with Loman

Urban Bird, a growing Houston-based hot chicken restaurant chain, faced a significant operational challenge. Their cashiers were constantly interrupted by phone orders during busy rushes, forcing them to choose between helping the guest in front of them or answering the phone. This led to a poor experience for both customers and made it difficult to maintain efficient and consistent service across their many locations.

By implementing Loman, the restaurant automated its phone ordering process. The solution functions like a third-party app, taking orders in the background and sending pre-paid tickets directly to the kitchen. This saved Urban Bird roughly 220 staffing hours in a single month while simultaneously generating about $80,000 in sales through the Loman channel. The vendor's service allowed cashiers to focus on in-store guests and ensured a more consistent and efficient brand experience.

Urban Bird