Case Study: Taqueria El Arquito triples phone orders with Loman

Taqueria El Arquito triples phone orders with Loman

Taqueria El Arquito, a fast-casual Mexican restaurant, was losing 10-15% of its phone orders due to unanswered calls during busy rushes. This led to lost sales and negative customer reviews. The challenge was particularly acute as 45% of their sales came via phone, with 85% of those calls in Spanish. They implemented Loman, an AI phone agent, to address this issue.

Loman provided a natural-sounding, bilingual AI agent that answers every call. This solution eliminated lost calls and one-star reviews about phone service. As a result, Taqueria El Arquito tripled its phone orders. The Loman agent also proved effective at upselling, and the staff experienced significantly less stress during peak hours.

Taqueria El Arquito