Case Study: Mamba Hospitality Group Handles 250+ Daily Calls and Refocuses Staff on Guests with Loman

Mamba Hospitality Group handles 250+ daily calls with Loman

Mamba Hospitality Group, a multi-concept restaurant group in Houston, faced a major challenge handling over 250 daily phone calls during their peak crawfish season. This high volume was pulling staff away from in-person guests and necessitated expensive, dedicated phone-answering personnel. The vendor Loman provided an AI phone agent service to address this problem.

By implementing Loman, the solution automatically handled all incoming calls. This eliminated the need for dedicated phone staff and allowed the front-of-house team to fully refocus on the guest experience. The results were significant, including major labor cost savings and the handling of 80-100 calls during a power outage before the restaurant even opened. Loman provided the owners with peace of mind that every guest call was being answered.

Mamba Hospitality Group