Case Study: Big Apple Pizza eliminates missed calls and front-of-house stress with Loman

Big Apple Pizza eliminates 100% of missed calls with Loman

Big Apple Pizza, a family-run restaurant with 12 locations, faced a significant challenge with its three constantly ringing phone lines. During peak hours, the chaos of missed calls and long hold times created immense stress for the staff, forced servers to abandon their tables, and resulted in lost orders. The owner, Christine Lino, sought a solution from vendor Loman to eliminate this problem and improve customer service.

By implementing Loman's AI phone system, Big Apple Pizza was able to hand off all incoming calls. The solution from Loman completely eliminated missed calls, drastically reduced front-of-house stress, and freed up staff to focus on in-person customers. This allowed the restaurant to operate with fewer staff during rushes and recapture previously lost revenue, making the entire operation more efficient and less stressful.

Big Apple Pizza