Case Study: Doxy.me goes from one to 100 languages with Lokalise

How doxy.me went from one to 100 languages in a few months with Lokalise

Doxy.me, a telemedicine company, faced a significant challenge in scaling its platform for a global user base from over 150 countries. Their manual localization process using spreadsheets was unsustainable and could not keep up with provider demand for new languages, particularly in regions like Latin America where Spanish was a necessity. To grow, they needed a more efficient and scalable solution, which led them to the vendor Lokalise.

By implementing Lokalise, the company automated its translation workflow through integrations with tools like GitLab and Intercom. This allowed them to swiftly add new languages, going from one to over 100 supported languages in just a few months. Lokalise's platform, including Lokalise Messages for real-time chat translation, also revolutionized their customer support. The solution enabled doxy.me to better serve its one million users, with about a quarter now being from outside the U.S., and helped them further their mission of providing accessible telemedicine for all.

Doxy.me

Jacob Palmer

International Growth Manager