Case Study: ThetaRay achieves 24/7 NOC automation and faster RCA with Logz.io and OrionIQ

ThetaRay shortens troubleshooting from hours to seconds with Logz.io

ThetaRay, a global fintech AI company, faced significant observability challenges as it scaled its Kubernetes-based SaaS operation. Their engineers struggled with fragmented visibility and slow, manual troubleshooting across dozens of customer deployments, a critical issue given that every outage is a regulated event requiring formal reporting. To address this, ThetaRay turned to the vendor Logz.io for a consolidated observability solution.

The solution implemented by Logz.io centralized metrics, logs, and application events, providing unified visibility and dramatically accelerating troubleshooting from hours to minutes. By adopting Logz.io's AI-powered Root Cause Analysis capabilities and piloting the OrionIQ AI agent, ThetaRay achieved autonomous 24/7 NOC operations. This resulted in significantly faster incident resolution, improved consistency in regulatory reporting, and a foundation for automating nearly half of their monthly support cases.

ThetaRay