Case Study: Tidemark achieves 3x faster issue response time with Logz.io

How Tidemark Improved Issue Response Time X3 with Logz.io

Tidemark is an enterprise performance‑management cloud platform that needed a centralized, easily accessible logging solution for its distributed frontend, backend, and infrastructure — including secure, tenant‑specific access for partners and external consultants. An in‑house ELK deployment proved too resource‑intensive to maintain, so the company searched for a hosted ELK offering that met its security and operational needs.

Tidemark migrated to Logz.io within weeks, sending logs via its existing Logback Elasticsearch Appender and using Logz.io User Tokens to safely embed preconfigured Kibana searches and dashboards in the Tidemark UI. Logz.io helped Tidemark quickly root‑cause a production outage (concurrent write‑backs causing RDS overload) and now supports about 30 staff analyzing ~50 GB/day. The result: a centralized logging solution that cut issue response time by roughly 3x and materially improved customer satisfaction.

Tidemark

Amit Parikh

Director of Engineering