Case Study: BigPanda achieves real-time customer support and scalable logging with Logz.io

How BigPanda enhanced the support of its customers with Logz.io

BigPanda provides incident correlation and alerting to help IT teams detect and resolve issues across complex, fragmented monitoring stacks. With 20+ microservices, a large AWS footprint generating 30 GB of logs per day, and a need for 24/7 reliability, the company faced the operational burden of running and scaling an ELK stack while needing real-time visibility for customer support.

BigPanda migrated to Logz.io’s hosted ELK, simply redirecting Logstash output to Logz.io’s listeners, which removed the maintenance overhead and let engineers focus on the product. The move enabled real-time customer triage and behavior analysis for sales and success teams, supports 50+ daily users, allowed BigPanda to triple infrastructure and staff without logging-scale concerns, and saved thousands of maintenance hours.

BigPanda