Case Study: Sisense achieves faster, more accurate customer support with Logz.io

Driving Customer Success at Sisense Using Logz.io

Sisense, a leading business intelligence platform that simplifies analysis of complex data, relied heavily on raw logs to troubleshoot customer deployments. As their customer base and metrics grew, their in-house ELK stack on AWS became difficult to scale and maintain, making log retrieval and root-cause analysis time-consuming and resource-intensive for the Customer Success team.

Sisense migrated quickly to Logz.io, deploying an agent that ships ~20GB of customer data into a hosted ELK service and working with Logz.io to customize Kibana visualizations. With extensive dashboards monitoring both client- and server-side metrics, the team now gains faster, deeper insights, reduces resolution times, and uses Logz.io as an integral part of daily support — improving responsiveness and issue resolution for customers.

Sisense

Lian Yagoda

Sisense