Case Study: Zomnio achieves faster issue resolution and higher customer satisfaction with LogRocket

Zomnio uses LogRocket to improve customer happiness

Zomnio, an enterprise call-center management platform used by over 15 Fortune 500 clients, struggled to support less-technical users because their support team couldn’t see where customers were getting stuck. To fix this visibility gap, Zomnio adopted LogRocket’s session replay and analytics tools and integrated LogRocket with Intercom to better understand user behavior and product “rough edges.”

By using LogRocket, support agents could view real user sessions and jump in to diagnose issues, enabling Zomnio to resolve problems in minutes rather than days or weeks, reduce ticket resolution time, and improve customer satisfaction. Zomnio also cut costly user testing by relying on LogRocket’s analytics to inform product improvements, delivering faster support and a better product experience.

Zomnio

Ed Umanksy

CTO