Case Study: Tipalti reduces resolution time and resolves issues proactively with LogRocket

Tipalti rapidly reduces time to resolution with LogRocket

Tipalti, a leading global payables solution, needed a faster way to resolve customer issues across its U.S.-based support team and Israel-based engineering team. Time zone differences, limited context from support tickets, and the need for repeated back-and-forth with customers made bug diagnosis and beta testing slow and cumbersome. Tipalti turned to LogRocket’s Session Replay, Issues, and Error Tracking products to better understand user struggles and troubleshoot reported problems.

With LogRocket, Tipalti’s support and engineering teams could watch session replays, inspect error logs, and use alerts to spot issues proactively, often before customers reported them. This reduced mean time to resolution, increased the number of bug fixes completed in the same period, and helped the team resolve issues faster and more professionally. LogRocket also improved beta rollouts and protected customer PII through data sanitization, giving Tipalti more confidence in production and a better support experience overall.

Tipalti

Stas Vinitsky

Chief Architect