Case Study: thredUP improves customer experience and site performance with LogRocket

ThredUp - Customer Case Study

thredUP, a large online resale platform, wanted to raise the bar for customer experience across product, design, engineering, and customer support. However, its legacy digital experience analytics tool relied on random session sampling, leaving gaps in visibility, making it hard to understand user journeys, and often failing to capture the sessions tied to customer-reported issues.

LogRocket, using products including Session Replay, Issues, Performance Monitoring, and Conditional Recording, gave thredUP a single place to analyze and troubleshoot user behavior more effectively. With LogRocket’s integrations and targeted session capture, the teams improved cross-functional collaboration, sped up debugging, reduced escalations, and drove measurable performance gains, including a 64% improvement in LCP and a 13% improvement in CLS.

ThredUp

David Grumm

VP of Product Engineering