Case Study: ShipStation saves 46+ hours per week with LogRocket

ShipStation saves 46 hours per week and diagnoses issues in 15 minutes with LogRocket

ShipStation, a company providing streamlined order fulfillment services for online businesses, faced a significant challenge in diagnosing customer problems. This process often involved lengthy back-and-forth conversations with merchants, and resolving routine issues like store import errors could take days, which slowed down support and frustrated their customers. To address this, they turned to LogRocket and its Session Replay and Galileo AI products.

By implementing LogRocket, ShipStation's support agents gained clarity into customer sessions. The Galileo AI feature automatically surfaced the most important details from sessions, allowing agents to start with a full picture of user behavior instead of piecing together incomplete reports. As a result, issues that once took days to resolve can now be diagnosed in just 15 minutes, saving over 46 hours per week. This has made agents feel more confident and effective, significantly improving their efficiency.

ShipStation