Case Study: Rappi boosts web performance with LogRocket

Rappi - Customer Case Study

Rappi, a retail and eCommerce company operating across nine countries in Latin America, needed a better way to understand and fix web performance issues that were hurting user experience, conversion, and discoverability. Before LogRocket, the team relied on unreliable local Lighthouse audits and time-consuming manual QA reports, which made it difficult to accurately diagnose problems after releases.

Rappi implemented LogRocket’s Session Replay, Issues, Performance Monitoring, and Error Tracking to get real user data, automated alerting, and clear dashboards for performance across countries and page types. With LogRocket, Rappi more than doubled its Lighthouse score, cut Time to First Byte by 80%, and reduced LCP by 8 seconds, making LogRocket their single source of truth for web performance.

Rappi

Enrique Jaziel

Engineering Manager