Case Study: MyndShft improves onboarding and retention with LogRocket

Myndshft uses LogRocket to equip its teams with the tools they need to ensure successful new customer onboarding and improve retention

MyndShft, a healthcare software provider that helps determine and submit prior authorizations, needed a way to improve early customer onboarding and retention while troubleshooting issues faster without exposing sensitive PHI. The team relied on white-glove support, but their existing analytics tool only showed quantitative data and couldn’t give support and product teams enough context to understand customer problems in real time.

MyndShft implemented LogRocket’s Session Replay, Product Analytics, and Issues to let product, engineering, and support teams see what users experienced, diagnose issues quickly, and protect PHI with data sanitization. With LogRocket, troubleshooting time dropped from days to minutes, leadership questions could be answered in 5 to 10 minutes, and the support team could resolve many issues on the spot without escalating to engineering.

MyndShft

Tyler Wince

Chief Product Officer