Case Study: Genially boosts conversion and improves user experience with LogRocket

LogRocket helps Genially improve customer experience by providing complete context into user behavior during onboarding

Genially, an online platform for creating interactive presentations and other digital content, needed better visibility into user behavior as it faced customer churn, usability complaints, and hard-to-reproduce issues in its real-time editor. The team struggled to understand why users were losing work, seeing deleted items reappear, or dropping out of the upgrade funnel, and they needed a way to diagnose problems faster and improve retention and conversion.

LogRocket, using products like Session Replay, Product Analytics, and Galileo AI, gave Genially the context it needed to trace issues through user sessions, identify network-related autosave failures, and improve the onboarding and pricing experience. With LogRocket, Genially reduced MTTR from days to minutes, increased conversion by 10%, and improved collaboration across engineering and support by surfacing the most important user friction points proactively.

Genially

Chema Roldán

Chief Technology Officer