Case Study: Htech reduces bugs and speeds root-cause analysis with LogRocket

Htech - Customer Case Study

Htech, an online payments platform serving Mexico and much of Latin America, needed better visibility into user behavior and frontend errors. Before using LogRocket, the team struggled to reproduce issues, lacked context around bugs, and often spent up to a week investigating problems with limited insight into what users experienced.

Htech implemented LogRocket, using Session Replay, Issues, and Conditional Recording in both testing and production to capture only relevant sessions and quickly diagnose problems. With LogRocket, Htech reduced bug reports by 80%, achieved nearly 15% annual savings through Conditional Recording, and cut root-cause identification time to under an hour.

Htech

Jesus Escamilla

Frontend Staff Manager