Case Study: Dojo improves customer experience and issue resolution with LogRocket

Dojo delivers a supercharged user experience with LogRocket

Dojo, the UK and Ireland fintech company formerly known as Paymentsense, needed a better way to understand customer behavior and speed up issue resolution as it scaled. Before working with LogRocket, its customer service and engineering teams struggled to reproduce web issues and see what customers were experiencing, which led to long feedback cycles and limited visibility into product usage.

With LogRocket’s Session Replay, Issues, Go Live, and Heatmaps, Dojo created a single source of truth for customer experience across support, engineering, product, and UX. LogRocket helped Dojo resolve issues faster, proactively detect errors through Slack alerts, prioritize fixes using a “blast radius” view, and make data-driven product decisions; for example, the team identified a feature that was expensive to maintain but had low usage and reshaped it accordingly.

Dojo

Marco Lanaro

Engineering Team Lead