Case Study: Cox Automotive improves issue resolution and UX insights with LogRocket

Cox Automotive's Manheim division uses LogRocket to deliver a better user experience and build confidence in its products

Cox Automotive’s Manheim division, the world’s largest used vehicle marketplace, needed a better way to understand user friction in its Simulcast remote car auction product. After a UI change, the team started hearing vague complaints about “lag” but couldn’t reproduce the issue or get enough context from users to identify the root cause.

LogRocket provided the solution with Session Replay, Issues, Product Analytics, and Galileo AI, giving Engineering and UX the logs, errors, and behavioral data needed to diagnose problems quickly and prioritize by impact. With LogRocket, Manheim cut resolution time from weeks to hours, improved cross-team communication, increased focus on high-priority issues, and gained faster, data-driven insight into feature usage and roadmap decisions.

Cox Automotive

Chuck Konfrst

Director User Experience