Case Study: Cox Automotive reduces issue resolution time with LogRocket

Cox Automotive cuts issue resolution from weeks to hours with LogRocket

Cox Automotive's Manheim division, the world's largest used vehicle marketplace, faced significant challenges in understanding and resolving user-reported issues with its Simulcast product. Users complained of "lag" and other problems that the engineering and UX teams could not easily reproduce or diagnose, leading to weeks of unresolved issues and a slow, manual research process. To address this, they implemented LogRocket's platform, including session replay and product analytics.

Using LogRocket, Manheim gained deep visibility into user sessions, enabling them to identify the root causes of issues in hours instead of weeks. The implementation of LogRocket's Galileo AI further allowed the team to automatically prioritize the highest-impact problems. The solution drastically reduced resolution times, improved cross-team communication, and enabled data-driven decisions that streamlined their product roadmap and enhanced the user experience.

Cox Automotive