Case Study: EPC Inc. achieves improved IT operations and reduced downtime with LogRhythm

EPC Uses LogRhythm’s Insight and Actions to Improve IT Operations

EPC Inc., a longtime IT asset recovery and disposition provider with processing facilities across North America and partners worldwide, handles sensitive, regulated data for industries like banking and healthcare and must meet strict environmental and data-wiping standards. A lean IT team supporting multiple sites, traveling staff and international partners struggled with frequent, hard-to-diagnose operational issues—most critically recurring Terminal Server outages and a server room prone to overheating due to aging A/C units—because they lacked centralized, actionable event data.

By centralizing logs and analytics with LogRhythm, EPC gained consolidated visibility, real-time alerts and correlation across systems—from temperature sensors to access logs and backups—allowing on-call staff to intervene before outages, identify and repel attacks on terminal servers, troubleshoot backups and user lockouts, and even link badge swipes to production activity. The result: proactive environmental monitoring, reduced downtime and more reliable remote access, improved operational efficiency and compliance visibility, and ongoing plans to further cut manual work through AI-driven alerting and automated responses.

EPC Inc.

Michael Sweeney

IT Manager