Case Study: Air and Ground World Transport wins back a $2.5M account with Logixboard

Winning Back a $2.5M Account with Digitization

Air and Ground World Transport, a San Francisco-based freight forwarder, was at risk of losing a key $2.5 million account. The customer, a California-based bike company, was moving its business to a digital-first competitor because AGWorld's existing digital tracking tools failed to meet modern expectations for visibility and a digitized experience.

By partnering with Logixboard, AGWorld quickly implemented a cutting-edge, white-labeled digital portal. This new platform was critical in winning back the customer's business and loyalty. The solution enabled AGWorld to not only reclaim the multi-million dollar account but also expand it beyond its previous value, driving revenue growth and demonstrating the importance of a modern digital customer experience.

Air and Ground World Transport

Shirley Yeung

Chief Operating Officer