Case Study: Corten achieves major time and cost savings with Logixboard

Thousands of Dollars in Saved Manpower for Corten Ltd. After Partnering with Logixboard to Scale

Corten Ltd., a UK-based international freight forwarder, faced a challenge with manual processes and frequent customer inquiries that were consuming significant operator time and impeding productivity. Their existing system lacked a user-friendly, customer-facing option, which led them to seek a solution from the vendor Logixboard and its customer visibility platform.

Logixboard provided a platform that enabled Corten's customers to self-serve information, access shipment data, and upload documents, which drastically reduced routine inquiries. The solution from Logixboard saved thousands of dollars in manpower costs by freeing up operators for higher-value work, helped win new business by showcasing the technology to prospects, and significantly improved the overall customer experience.