Case Study: RIM Logistics wins back a $25M account and drives 200% growth with Logixboard

RIM Wins Back A $25M Account and Grows 200%

RIM Logistics, a global logistics service provider, faced the challenge of losing market share to digital-first freight forwarders. Their legacy tools and spreadsheets were unimpressive to customers, which even caused them to lose a major account. They needed a modern technology solution to become more competitive and win back business. They ultimately chose to implement the customer experience platform from Logixboard.

By implementing Logixboard's platform, RIM was able to provide a modern, seamless customer experience. The solution from Logixboard directly enabled RIM to win back the $25M account they had lost and land an additional $50M in new business within a year. This contributed to the company's overall growth from $200M to $600M. Furthermore, Logixboard increased operational efficiency, allowing RIM's team to shift from administrative tasks to higher-value commercial functions.

RIM Logistics

Jason Steinke

Executive Vice President