Case Study: Oxen Cargo enhances customer experience and visibility with Logixboard

Oxen Cargo Furthers Commitment to Customer Experience by Partnering With Logixboard

Oxen Cargo, a freight forwarding company, faced the challenge of needing a digital customer experience platform to meet the rising expectations of its clients and to prevent losing a major customer to a competitor offering superior technology. To address this, they partnered with Logixboard to implement its digital customer portal, which integrates with their transportation management system (TMS).

The solution from Logixboard provided enhanced shipment visibility and a centralized platform for communication and documents, drastically reducing manual email correspondence. This resulted in improved customer satisfaction, secured their top accounts, and increased internal operational efficiency and data accuracy. Oxen Cargo credits Logixboard as a key competitive advantage that has been essential for their growth and market dominance.

Oxen Cargo

Hernan Wilkins

Director