Case Study: Janel Group improves shipment visibility and customer experience with Logixboard

Janel Group - Customer Case Study

Janel Group, a freight forwarding company, faced the challenge of needing a modern, user-friendly customer visibility tool to stay competitive and meet increasing customer expectations for digital access to shipment data. Their existing system was outdated and no longer under development, prompting them to seek a new platform. They partnered with the vendor Logixboard to find a solution that would provide transparency for their customers and improve internal efficiency.

The solution was implementing Logixboard's customer experience platform, which provided real-time, 24/7 shipment visibility and a significantly more user-friendly interface. This freed up Janel Group's internal teams from repetitive tasks, allowing them to spend more time on proactive customer communication and strategy. Logixboard also ensured that both customers and staff were looking at the same data, streamlining support. An early measurable impact is that approximately 75% of prospective customers in bid processes now ask about their technology capabilities.

Janel Group

Erin O’Leary

VP of Innovation and Technology