Case Study: KTL Australia launches a new digital customer experience with Logixboard

How KTL Australia Launched A New Digital Customer Experience in Three Weeks

KTL Australia, a Melbourne-based logistics service provider, needed a better digital customer experience to keep up with digital-first competitors and growing customer expectations for Amazon-like shipment visibility. After nearly two years struggling with another visibility software vendor’s CargoWise One integration, KTL still hadn’t seen the promised value and was burdened with manual work for shipment updates.

Logixboard stepped in with a CargoWise integration that KTL said was easy to implement and live in just three weeks. With Logixboard, KTL closed three new deals in less than two months, reopened conversations with former prospects, and saw customer satisfaction improve significantly, with customers responding positively in surveys.