Case Study: BTi Logistics drives revenue and operational efficiency with Logixboard

How BTi Logistics Is Using the Logixboard Platform To Drive Revenue, Increase Operational Efficiency, and Stay Ahead of the Logistics Curve

BTi Logistics, a well-established Australian freight forwarding company, sought to differentiate itself from larger competitors by improving its digital customer experience. Their existing transportation management system was strong for internal operations but did not meet their desired standards for client-facing interactions, prompting their search for a solution. They partnered with Logixboard to implement a modern customer portal.

Logixboard provided a platform that integrated with BTi's existing systems, offering customers easy access to shipment information and analytics in one place. The implementation was smooth with strong support from the Logixboard team. The results included overwhelmingly positive customer feedback, a decrease in direct operator inquiries, and new efficiency gains from reduced communications. BTi also found internal value in the platform's analytics, and the solution has become a valuable asset for winning larger accounts and staying competitively ahead.

BTi Logistics

Michael Parakh

Managing Director