Case Study: Cargo Services Inc. wins back and retains business with Logixboard

Cargo Services Inc. Wins Back & Retains Business by Pairing Customer Service with the Logixboard Platform

Cargo Services Inc. (CSI), an international freight forwarder, faced the challenge of rising customer expectations for digital visibility into shipments. Using their existing Descartes OneView TMS required manual, error-prone processes via spreadsheets, which consumed significant operational time. This lack of a seamless digital experience pressured CSI, as one major customer shifted half their business to a competitor and another expressed interest in a rival's tracking features. To win back and retain business, they turned to the vendor Logixboard for a customer experience platform.

The Logixboard platform integrated directly with CSI's existing TMS, eliminating the need for a costly system switch. The solution provided live tracking, visibility features, and direct messaging, which immediately addressed their customers' demands. As a result, CSI won back the business they had lost and successfully landed new clients. Internally, Logixboard saved their operations team an average of 12 steps per shipment, drastically improving efficiency and reducing errors.

Cargo Services Inc.

Jefferson Clay

CSI Director of Global Sales