Case Study: Across the Ocean Shipping improves visibility and reduces internal workload with Logixboard

Across the Ocean Shipping Leverages Technology to Improve Visibility and Reduce Internal Workload

Across the Ocean Shipping (ATOS), a leading international logistics company, needed a way to provide its customers with self-serve access to real-time shipment data to improve visibility and reduce its internal workload from repetitive manual updates. They partnered with the vendor Logixboard to implement a customer-facing dashboard platform to address this challenge.

Logixboard provided a solution that automated data feeds, replacing manual spreadsheets and emails. The implementation was quick, and the platform significantly reduced time-consuming customer inquiries, freeing up ATOS operators to focus on scaling the business. Furthermore, Logixboard improved ATOS's internal data accuracy by highlighting errors in their system, enhancing both customer trust and operational procedures. The vendor's technology became a central tool for ATOS, helping them secure new clients and strengthen relationships with existing ones.

Across the Ocean Shipping

Dakin Frantz

National Sales Manager